Return & Refund Policy

At alloveta, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right.

Please read our return and refund policy below before placing your order.

Returns

Because many of our products are made or printed specifically for each order, we generally do not accept returns or exchanges for reasons such as:

• Ordering the wrong size, color, or product

• Changing your mind after receiving the order

• Personal preference regarding fit or style

Please review the product description and size chart carefully before placing your order.

If you receive a defective, damaged, misprinted, or incorrect item, please contact us within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at:

support@alloveta.com

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

• A photo of the entire item when applicable

Once we review your request and confirm the issue, we may offer a replacement or refund, depending on the circumstances.

You will not be charged additional shipping fees for an approved replacement resulting from an error on our part.

Wrong Size or Color Ordered

Please carefully check the size chart and selected product options before completing your purchase.

Because our products may be produced specifically for your order, we generally cannot offer refunds or free replacements if you selected the wrong size, color, design, or other option when placing your order.

Personalized & Customized Products

Personalized or customized products are made specifically for you and generally cannot be returned, exchanged, or refunded unless they arrive damaged, defective, misprinted, or we made an error in fulfilling your order.

Please carefully review all names, dates, years, numbers, spelling, and other personalization details before submitting your order.

We are not responsible for errors in personalization information submitted by the customer.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us as soon as possible at support@alloveta.com.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered production or fulfillment.

Refunds

If your refund is approved, it will be issued to your original payment method.

After a refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error on our part.

Returned Packages

Please do not return any products without contacting us first.

Returns sent without prior authorization may not be accepted or eligible for a refund.

If a package is returned because an incorrect or incomplete shipping address was provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Lost or Missing Orders

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier when appropriate.

If you still cannot locate your package, contact us at support@alloveta.com and we will review the situation with you.

Contact Us

If you have any questions about your order, return, replacement, or refund, please contact our customer support team:

Email: support@alloveta.com

Please include your order number whenever possible so we can assist you more quickly.

Thank you for shopping with alloveta.